Refunds and Returns
Requesting a Replacement or Refund
In order to request a replacement or refund, please contact our customer service department through our contact page so that we can assist you. Custom-made items are not eligible for refunds, however, if there is a problem with your purchase, please contact us for assistance. Should your purchase be eligible for a refund, funds will be returned to the original payment method within approximately 3-5 working days.
Requesting a Cancellation
If during the design stage of your order, you decide you wish to cancel, we will happily issue you a full refund. The design stage is complete when a you have approved a final proof in writing via email. To cancel an order, simply contact us using the contact page.
Stock Designs (Not Personalized)
If within 24 hours of placing your order, you decide you wish to cancel, we will happily issue you a full refund.
Requesting a Replacement or Refund due to Damage
Should you receive a damaged item, we will promptly work to get a replacement to you right away. All shipments are insured. In the event that a shipment is damaged or defective, contact us in writing through the contact page within 72 hours upon documented delivery date by the shipping courier. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting Honeycomb Proverbs, further details on replacement procedures will be provided. Please note Honeycomb Proverbs is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party (such as framers) after delivery.
Frequently Asked Questions
Where are you located?
Honeycomb Proverbs is based and operate in San Antonio, TX.
10930 Wye St, Suite 103
San Antonio, TX 78217
How do I personalized my order?
Each item that can be personalized will have a typing field above the "Add to Cart" Button. Please refer to item description's "How
to Order" section for detailed instructions. For a break down of the order process, check out our How it Works page.
Do you provide digital proofs for personalized items?
If you are ordering a personalized item, we will not begin producing
your custom piece without sending a digital proof for review. Most
proofs are ready to review within 24-36 hours from the time that the
order is submitted.
How can I send you my wording or lyrics?
Feel free to use the provided feild when ordering, or email them to us at firstname.lastname@example.org and include your order number in the subject line.
How do I send you a photo?
After placing your order, please send your photo to email@example.com and include your order number in the subject line.
What is your turnaround time?
Most orders are ready to ship within 3-6 working days. Some exceptions may include framed personalized or customized orders.
How is my order shipped?
Each package is insured for loss or damage and may be shipped via UPS, USPS, or DHL.
The carrier is dependent upon elements such as package size, item type, destination, and method (such as expedited transit).
How can I track my order?
Tracking is provided with each shipment. Please refer to your shipment
notification email for tracking. We offer real-time updates to keep you
informed of your shipments progress.
How long is transit time?
Transit times may vary, but most packages shipped within the continental
US arrive within 3-6 working days via standard shipping. Expedited
transit options are available at checkout.
How can I make a change to my order?
Please contact us within 24 hours of ordering if a change is required, at firstname.lastname@example.org.
Do you accept returns?
Because all of our products are made-to-order, we do not accept returns, but please contact us
right away if you have any problems with your order. Should your item
arrived damaged or defective we will swiftly work to replace it for you.