Frequently asked questions

Why hasn't my order shipped?
How do I personalize an order?
Do you provide proofs for personalized orders?
How do I send my vows, song, or personalization?
How do I send a photo?
I found an error - can this be corrected?
How can I make a change to my order?
Can I exchange my item?
Do you accept returns?
Where are you located?
How is my order shipped?
How can I track my order?
How long is transit time?
I have more questions - who can I talk to?

Contact us