Policies & Support
Payment
Orders must be paid for at the time of checkout. Accepted Payment Methods: Visa, MasterCard, American Express, Discover.
Words with Photos orders in which the customer-provided pictures and digital images that are of a different aspect ratio then the specified order will be cropped to match the dimensions required. Cropping of either the length or the width may occur in order to match the details of an order. All custom designs must be approved by customer before printing begins.
Shipping
Your order may be shipped via UPS ground or USPS priority, depending upon the size and weight of the product ordered. Shipping tracking/confirmation numbers available upon request. Please allow up to 5 working days from shipment date for your print to arrive.
Refunds and Exchanges
Honeycomb Proverbs offers a 30 day money back guarantee or replacement in the event that a print is damaged or defective. Notice of damaged or defective merchandise must be submitted to Honeycomb Proverbs in writing through the contact page within 72 hours upon documented delivery date by the shipping courier. Damaged prints may need to be picked up by UPS for inspection before refunds or replacements can be submitted. Upon contacting Honeycomb Proverbs, further details on replacement procedures will be provided. Please note Honeycomb Proverbs is not responsible for damage accrued to prints after they have been delivered and caused by the customer or a third party (such as framers) after delivery.
Personalized Orders
All personalized orders are final*.
In the event that a personalized item arrives with an error, we will refer to the approved proof. If the error is not on the approved proof, we will work swiftly to replace your item at no additional cost to you.
*Personalized orders and refunds:
If during the design stage of your order, you decide you wish to cancel, Honeycomb Proverbs will happily issue you a full refund. The design stage is complete when a customer approves a final proof in writing via email. To cancel an order, simply contact Honeycomb Proverbs using the contact page.
Most orders are ready to ship within 3-7 working days,.
However, if you have ordered a personalized item, please ensure that you have reviewed and approved your proof. These can sometimes end up in spam/junk folders, but if you have not received a digital proof within 24-36 hours please contact us.
Most orders are ready to ship within 3-7 working days,.
However, if you have ordered a personalized item, please ensure that you have reviewed and approved your proof. These can sometimes end up in spam/junk folders, but if you have not received a digital proof within 24-36 hours please contact us.
We will be happy to make as many adjustments to your proof as needed until you tell us it's ready to go.
Keep in mind that we do not perform spelling or grammar checks and will only apply changes/corrections that are requested. Please proof carefully to ensure you do not miss any possible errors - this includes lyrics, names, dates, or any other personalization details.
Once a proof is approved, and production has begun, we are unable to make any amendments.
We will be happy to make as many adjustments to your proof as needed until you tell us it's ready to go.
Keep in mind that we do not perform spelling or grammar checks and will only apply changes/corrections that are requested. Please proof carefully to ensure you do not miss any possible errors - this includes lyrics, names, dates, or any other personalization details.
Once a proof is approved, and production has begun, we are unable to make any amendments.
Each item that can be personalized will have a typing field above the "Add to Cart" Button. Please refer to item description's "How
to Order" section for detailed instructions. For a break down of the order process, check out our How it Works page.
Each item that can be personalized will have a typing field above the "Add to Cart" Button. Please refer to item description's "How
to Order" section for detailed instructions. For a break down of the order process, check out our How it Works page.
If you are ordering a personalized item, we will not begin producing
your custom piece without sending a digital proof for review. Most
proofs are ready to review within 24-36 hours from the time that the
order is submitted.
If you are ordering a personalized item, we will not begin producing
your custom piece without sending a digital proof for review. Most
proofs are ready to review within 24-36 hours from the time that the
order is submitted.
Feel free to use the provided feild when ordering, or email them to us at cs@hunnycombproverbs.com and include your order number in the subject line.
Feel free to use the provided feild when ordering, or email them to us at cs@hunnycombproverbs.com and include your order number in the subject line.
After placing your order, please send your photo to cs@hunnycombproverbs.com and include your order number in the subject line.
After placing your order, please send your photo to cs@hunnycombproverbs.com and include your order number in the subject line.
Please contact us within 24 hours of ordering if a change is required, at cs@hunnycombproverbs.com.
Please contact us within 24 hours of ordering if a change is required, at cs@hunnycombproverbs.com.
Unfortunately we do not offer exchange options for custom-made pieces. However, if there is a defect or any damage to your item, please contact us right away.
Unfortunately we do not offer exchange options for custom-made pieces. However, if there is a defect or any damage to your item, please contact us right away.
Because all of our products are made-to-order, we do not accept returns, but please contact us
right away if you have any problems with your order. Should your item
arrived damaged or defective we will swiftly work to replace it for you.
Because all of our products are made-to-order, we do not accept returns, but please contact us
right away if you have any problems with your order. Should your item
arrived damaged or defective we will swiftly work to replace it for you.
Honeycomb Proverbs is based and operate in San Antonio, TX.
Honeycomb Proverbs
10930 Wye St, Suite 103
San Antonio, TX 78217
Honeycomb Proverbs is based and operate in San Antonio, TX.
Honeycomb Proverbs
10930 Wye St, Suite 103
San Antonio, TX 78217
Most orders are ready to ship within 3-6 working days. Some exceptions may include framed personalized or customized orders.
Most orders are ready to ship within 3-6 working days. Some exceptions may include framed personalized or customized orders.
Each package is insured for loss or damage and may be shipped via UPS, USPS, or DHL.
The carrier is dependent upon elements such as package size, item type, destination, and method (such as expedited transit).
Each package is insured for loss or damage and may be shipped via UPS, USPS, or DHL.
The carrier is dependent upon elements such as package size, item type, destination, and method (such as expedited transit).
Tracking is provided with each shipment. Please refer to your shipment
notification email for tracking. We offer real-time updates to keep you
informed of your shipments progress.
Tracking is provided with each shipment. Please refer to your shipment
notification email for tracking. We offer real-time updates to keep you
informed of your shipments progress.
Transit times may vary, but most packages shipped within the continental
US arrive within 3-6 working days via standard shipping. Expedited
transit options are available at checkout.
Transit times may vary, but most packages shipped within the continental
US arrive within 3-6 working days via standard shipping. Expedited
transit options are available at checkout.
If you still need help, please contact us at cs@hunnycombproverbs.com.
If you still need help, please contact us at cs@hunnycombproverbs.com.
Contact us
Have a question? We'd love to hear from you!